Terms and Documents

Please ensure you have read these notifications before you start working with us:

  • You may request a discount price if you buy OT Box within 7 days after we have created a client chat for you. Read more
  • OT Box is installed by support team after completing registration form and payment.
  • Your Box-based online shop will be supported by monthly service payments and OpenTrade Commerce Support Service. You will need to register there after Box purchase.
  • We prepared Manuals and Hints how to configure OT Box and work with it. We will update them with the development of our system. Information about shipping and castomizations can be found on OpenTrade Commerce forum.


Familiarization and compliance with these rules is an obligatory condition to work with us and use our products.

OpenTrade Commerce link on the site

All sites created on the basis of OT Box and run by OpenTrade Commerce Platform must contain information that they are supported by OpenTrade Commerce (ОТ Bov V1,  V1.1, V1.2, Hub Version).

This ensures the right to broadcast Taobao.com content and display this content.

By default, this information could be presented in the form of  «Powered by © OT Commerce Platform» link or OpenTrade Commerce logo with reference to OpenTrade Commerce site (otcommerce.com), in the bottom of all website pages (site footer).

Requirements to OpenTrade Commerce link in site footer

  • The link text should be «Powered by © OT Commerce»,
  • Font Arial,
  • Font size of at least 11 px;
  • Contrast color in comparison to site background where the link is added;
  • Link to otcommerce.com after click.

Requirements to OpenTrade Commerce logo in site footer

  • Size not less than 57×38 px;
  • Contrast color in comparison to site background where the link is added;
  • Pop-up message «Powered by OpenTrade Commerce» when pointing the logo;
  • Link to otcommerce.com after clicking the logo.

OpenTrade Commerce link or logo is obligatory condition for work with OpenTrade Commerce Platform and use of our products.

You can use our White Label Offer to remove OT link and logo from OT Box based website. Service is provided at extra charge.

Forbidden words in your website domain name

Sites cannot contain words ‘taobao’, ‘tmall’, ‘yahoo’, ‘alibaba’, ‘hitao’, ‘koubei’, ‘etao’, ‘alipay’, ‘tao’ in domain and fixed area of address bar according to Taobao policy. It is also forbidden to declare official partnership with Taobao on websites.

If your domain contains the word “Taobao” or you have declared that you are an official Taobao partner, please change it. Your permission for Taobao API access will be withdrawn if you have not changed it yet.

Refund policy for OT Box / Modules

OpenTrade Commerce will issue a refund for the price paid for it (the OT Box/module) upon written request sent to OpenTrade Commerce within fourteen (14) calendar days after making the first payment for the OT Box/module. We will refund 80 per cent of the Box/module purchase price. 20 per cent of the OT Box/module purchase price is a non-refundable service charge.

OpenTrade Commerce cannot grant you a refund for the OT Box/module purchase price if 14 day period has expired.

Activate/unfreeze website

You can freeze your website if you need to stop using it for some reason. You need to contact OT managers in your Skype chat.

You don’t pay service payment when your site is frozen. It costs 30$ to activate/unfreeze website.

Follow the steps to activate/unfreeze website:

1. Contact OT managers in your Skype Chat

2. Account manager will make invoice

3. You pay invoice

4. We activate/unfreeze website after we receive payment

5. Website will work on current service tariffs (if the freeze period is more than 6 months) after activation/unfreezing.