Terms and Documents

Please ensure you have read these notifications before you start working with us:

  • You may request a discount price if you buy OT Box within 7 days after we have created a client chat for you. Read more
  • OT Box is installed by support team after completing registration form and payment.
  • Your Box-based online shop will be supported by monthly service payments and OpenTrade Commerce Support Service. You will need to register there after Box purchase.
  • We prepared Manuals and Hints how to configure OT Box and work with it. We will update them with the development of our system. Information about shipping and castomizations can be found on OpenTrade Commerce forum.


Familiarization and acceptance of these conditions is mandatory for cooperation and support of sites on the basis of OT Box.

Ignorance of these conditions is no excuse.

OpenTrade Commerce link on the site

All sites created on the basis of OT Box and run by OpenTrade Commerce Platform must contain information that they are supported by OpenTrade Commerce (ОТ Bov V1,  V1.1, V1.2, Hub Version).

By default, this information could be presented in the form of  «Powered by © OT Commerce Platform» link or OpenTrade Commerce logo with reference to OpenTrade Commerce site (otcommerce.com), in the bottom of all website pages (site footer).

Requirements to OpenTrade Commerce link in site footer

  • Text of the link should be «Powered by © OT Commerce», font size is Arial at least 11px in size;
  • Contrast and eye-catching color in comparison to site background where the link is added;
  • Link should not merge with the text in site footer;
  • Link should not be hidden by other objects (for example, online chat on the site);
  • Link to otcommerce.com after click.

Requirements to OpenTrade Commerce logo in site footer

  • Logo size is not less than 57×38 px;
  • Contrast and eye-catching color in comparison to site background where the link is added;
  • Pop-up message «Powered by OpenTrade Commerce» when pointing the logo;
  • Link to otcommerce.com after clicking the logo.

OpenTrade Commerce link or logo is obligatory condition for work with OpenTrade Commerce Platform and use of our products, regardless if the site is fully operational (in commercial activity) and accepts orders or in development.

OpenTrade Commerce link and logo should be also available on the site if there is a website malfunction due to changes in Taobao / 1688 API, as this guarantees the use of full functionality of OT platform, one of which is Taobao / 1688 API.

Penalties will be applied to your site in case of absence, unlawful removal or incorrect placement of OpenTrade Commerce link or logo. It will be subjected to restrictions in website operation, up to full blocking until the irregularities in placing the link or the logo of OpenTrade Commerce will be corrected.

You can use our White Label service to remove OT link and logo from OT Box based website. Service is provided at extra charge. The absence of OpenTrade Commerce logo or link will be considered legitimate only in this case. Please note that this service is provided at extra charge.

Forbidden words in your website domain name

Sites cannot contain words «taobao», «tmall», «yahoo», «alibaba», «hitao», «koubei», «etao», «alipay», «tao», «1688» in domain and fixed area of address bar according to Taobao policy. It is also forbidden to declare official partnership with Taobao on websites.

If your domain contains the word “Taobao” or you have declared that you are an official Taobao partner, please change it. Your permission for Taobao API access will be withdrawn if you have not changed it yet.

Refund policy for OT Box / Modules

OpenTrade Commerce will issue a refund for the price paid for it (the OT Box/module) upon written request sent to OpenTrade Commerce within fourteen (14) calendar days after making the first payment for the OT Box/module. We will refund 80 per cent of the Box/module purchase price. 20 per cent of the OT Box/module purchase price is a non-refundable service charge.

OpenTrade Commerce cannot grant you a refund for the OT Box/module purchase price if 14 day period has expired.

Activate/unfreeze website

You can freeze your website if you need to stop using it for some reason. You need to contact OT managers in your Skype chat.

You don’t pay service payment when your site is frozen. It costs 30$ to activate/unfreeze website.

Follow the steps to activate/unfreeze website:

1. Contact OT managers in your Skype Chat

2. Account manager will make invoice

3. You pay invoice

4. We activate/unfreeze website after we receive payment

5. Website will work on current service tariffs (if the freeze period is more than 6 months) after activation/unfreezing.